Security Policy
Introduction
At Retro Spares, we take the security of your personal information seriously. We are committed to protecting your data using industry best practices and secure technologies to ensure a safe and secure online shopping experience. Our security practices comply with our obligations under the
Australian Consumer Law (ACL) and the
Australian Privacy Principles (APPs).
Secure Transactions
We use
Secure Socket Layer (SSL) encryption technology to protect your personal and payment information during online transactions. This ensures that your credit card and other sensitive data is encrypted and protected as it is transmitted over the internet.
PCI-DSS Compliance
Retro Spares’ payment processing partners comply with the
Payment Card Industry Data Security Standard (PCI-DSS) requirements. These standards help ensure the secure handling of credit card information by our website and its service providers.
Please note that we do not store your credit card details on our own servers. All direct payments are securely handled by our trusted payment gateways.
Account Security
If you create an account with us, you are responsible for maintaining the confidentiality of your account information, including your password. Please notify us immediately if you believe your account has been compromised.
Data Storage and Access
Your personal information is stored on secure servers located in Australia, protected by modern security measures including firewalls, intrusion detection, and secure access controls. Access to personal information is limited to staff and contractors who need it to provide services to you and who are required to keep the information confidential.
Ongoing Security Practices
We regularly review and update our security practices to ensure compliance with
Australian privacy principles and to keep up with advances in technology and best practices. Although no method of transmission over the internet or electronic storage is 100% secure, we strive to use all reasonable measures to protect your personal information from unauthorised access, misuse, or loss.
Australian Consumer Law
Our security practices and commitments do not affect your statutory rights under the
Australian Consumer Law (ACL). Under the ACL, you have guarantees that cannot be excluded, including that services (such as our website) will be provided with due care and skill. If you believe your personal information has been mishandled or a security failure has occurred, please contact us. You may be entitled to remedies under the ACL, including a refund or compensation for any loss suffered due to a breach of security.
Contact Information
If you have any questions about our Security Policy or how we protect your personal information, or if you believe there has been a breach of your rights under the Australian Consumer Law or the Australian Privacy Principles, please contact us at:
info@retrospares.com.au
or by mail at:
Retro Spares
9 Silver Street, Eltham, Victoria, Australia 3095.